Shipping Policy

Last updated: June 2026

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

International Shipping

We ship worldwide! Estimated delivery times vary by destination:

• United States: 7–15 business days
• Europe: 10–20 business days
• Canada & Australia: 10–20 business days
• Rest of the World: 15–30 business days

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

Customs & Import Duties

International orders may be subject to customs fees, import duties, and taxes, which are determined by your local government. These charges are the buyer's responsibility. Nebelix is not responsible for delays caused by customs clearance.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at ysonico030@gmail.com within 7 days of the estimated delivery date. We will work with you to resolve the issue promptly.

Contact Us

For any shipping-related questions, email us at ysonico030@gmail.com. We respond within 24–48 hours.